Their product support specialists don't know shit, and often point fingers. Yep sales is bad, but support is even worse. But if you give them any idea that you will hold up their sale, they become 'Chads'. Sales originally would kiss your ass just to make that sale. But DAMN, when I used them Professionally. I used Teamviewer and even pointed clients towards it for personal use. This last interaction left me with a terrible taste in my mouth. Up until this last call all I needed was a 'BUY NOW' button and I was good. But c'mon guys this is pretty ridiculous. Its important to note that the days going by that I mention above are *business only days* I'm not counting weekends in this manner and I totally get people get busy. At the end of the call I tell him 'thanks for all your help I really appreciate it' and get hit with a 'yeah, *click*' 'Oh I like * original sales rep name here* I'm gonna see if we can work this out and contact a manager' I get a 5 min hold of dead air, then the same guy snaps back at me with 'Okay what are you looking to do' I run through it all a second time and finally sends me the mythical quote in question.

to try to get a hold of someone else, as maybe he went on vacation? I get 'oh sure he's gonna call you back in about 10 min just finishing up a call' never got a call back or email replyĥ days go by I call Sales again and get met by who I can only describe as the 'alpha chad' of the sales department. Still no reply nor a reply from any emails.Ĥ days go by, I call their sales dept. We ended a conversation with 'sure let me get you this revised quote back to you today' -that was last week, and when this soap opera started.Ī day goes by - no quote, I figure, sure totally fine he's probably just busy.Īnother day goes by, still no quote, I sent an email just as a 'hey maybe a quote got lost in transit' - never got a reply, I then called later that same day and got VM with no call backģ days go by, I call twice in a day once in the morning and once in the afternoon. I was able to get a deal together with a rep who was awesome at first, we went back and forth on adjusting the quote to get it the way we wanted and we actually did get it perfect! Fantastic software, impossible to deal with sales.

Teamviewer old version 7